Kendra Vlieger joined OTC Online in 2016 and works in the Online Student Success department. Among other duties, Kendra manages incoming communications and reception services, completes projects, assists with events, creates analytical reports and provides expert input for department and administrative decisions. Kendra’s prior IT experience provided a smooth transition to OTC Online and Online Student Success. Her role as Online Student Success Support Specialist allows Kendra to expand her knowledge and skills in IT, customer service, digital communication tools, data and report processing, digital education software and practices, audio, video, and related media tools and software and more. Kendra has seen the importance of an accessible and successful academic experience. She has completed her Associate of Arts degree at OTC, and is currently taking courses for an Associate of Science Nursing degree.